James De La Torre Jr. / IT • Cybersecurity
Early-career IT & cybersecurity professional.
Early-career IT professional with 3+ years of hands-on experience supporting enterprise environments and leading projects that improve reliability, security, and operational efficiency. Strong background in endpoint management, networking, automation, and system administration, with a growing focus on security operations.
Current Role
Desktop Support Analyst
@ Advanced Drainage Systems
Current Education Status
Senior - B.S. Cybersecurity & IT Networking/Systems
@ University of Cincinnati
Professional Focus
Security, Systems, Networking & Automation
Passionate about enabling businesses to grow through technology and cybersecurity.
Cybersecurity
Computer Networking
Information Security
Identity and Access
PowerShell
Windows
ServiceNow
Microsoft Intune, Azure, Entra, SCCM
Project Management
EXPERIENCE
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Desktop Support Analyst - Advanced Drainage Systems, Inc.
Sep 2025 - Present · Hilliard, OH (On-site)
- Tier-2 white-glove support for enterprise users and executives
- Troubleshoots Windows / Microsoft 365 issues and coordinates vendor support when needed
- Supports endpoint lifecycle work (imaging, deployments, and operational troubleshooting)
- Supports acquisition migrations through endpoint deployment, user onboarding, data transfers, and domain transition support
Desktop Support Specialist (Contract) - CBTS (Contracted to ADS)
Mar 2025 - Aug 2025 · Hilliard, OH (On-site)
- Delivered Tier-2 support; resolved 75+ escalated incidents/tasks weekly
- Closed 600+ escalated incidents and 1,400+ tasks
- Gained exposure to enterprise infrastructure, asset management, SCCM deployments, and ADS security controls
- Analyzed event logs and Microsoft system environments to identify and resolve technical issues
- Imaged, configure, and deploy computers and peripherals for new hires and remote employees
- Maintained and created documentation for end users and service desk members
IT Analyst (Internship) - Lake Shore Cryotronics
May 2023 - Aug 2024 · Westerville, OH (On-site)
- Provided Tier 1-3 support for 250+ users across local, remote, and mobile environments
- Briefed executive leadership on IT and security initiatives, highlighting risk reduction, operational improvements, and business impact
- Managed devices and streamlined workflows using Intune and Endpoint Central
- Automated repeatable tasks using PowerShell and Power Automate
- Designed network for a 100,000 sq ft office, implemented segmentation and high availability
- Implemented USB device control and improved auditing visibility
- Reviewed VPN logs and blocked malicious IPs to reduce brute-force exposure
IT Technician (Internship) - Canal Winchester High School
Aug 2022 - May 2023 · Canal Winchester, OH
- Supported 1,000+ students/staff with Tier-1 technical issues
- Repaired Chromebooks (screens, batteries, LCD cables)
- Assisted with asset management and device recycling
EDUCATION
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University of Cincinnati
2023 - 2027
B.S. Cybersecurity & IT Networking/Systems
GPA: 3.9 · Completed 116 credit hours · Bearcat CTF 2024 (8th place)
Canal Winchester High School
2020 - 2024
Honors Graduate
GPA: 4.23 · National Honors Society · BPA competitions
Cisco Networking Academy
2020 - 2024
CCNA track coursework (ITN / SRWE / ENSA / Network Management)
Coursework contributed to CCNA and BPA National win.
PROJECTS
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TechExam.Pro - Practice Exam Platform
09-2024
Flask-based platform delivering interactive practice exams for CompTIA/Cisco with scalable question banks.
Flask
JavaScript
UX
Content
Network Design - 100,000 sq ft Office
06-2024
Designed a segmented, highly available network for a newly acquired office building.
Networking
Segmentation
High Availability
CERTIFICATIONS
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Featured
CompTIA
CompTIA SecurityX (CASP+)
Issued Jun 2025
CompTIA Server+
Issued Apr 2024
CompTIA Cybersecurity Analyst (CySA+)
Issued Mar 2024
CompTIA Security+
Issued Feb 2024
Cisco CCNA Cybersecurity
Issued May 2025
Cisco Certified Network Associate (CCNA)
Issued May 2023
SC-900: Security, Compliance, and Identity Fundamentals
Issued May 2024
All certifications (21) Click to expand
ITIL® v4 Foundation
PeopleCert · Issued Oct 2025
CompTIA SecurityX (CASP+)
CompTIA · Issued Jun 2025
Cisco CCNAA Cybersecurity
Cisco · Issued May 2025
Cloud Security
Certiport (Pearson VUE) · Issued May 2024
Cybersecurity
Certiport (Pearson VUE) · Issued May 2024
PMI Project Management Ready
Project Management Institute · Issued May 2024
Python
Certiport (Pearson VUE) · Issued May 2024
SC-900 Security, Compliance, and Identity Fundamentals
Microsoft · Issued May 2024
CompTIA Server+
CompTIA · Issued Apr 2024
CompTIA Cybersecurity Analyst (CySA+)
CompTIA · Issued Mar 2024
CompTIA Security Analytics Professional (CSAP)
CompTIA · Issued Mar 2024
CompTIA Security+
CompTIA · Issued Feb 2024
Certified in Cybersecurity (CC)
ISC2 · Issued Jan 2024
Cisco Certified Network Associate (CCNA)
Cisco · Issued May 2023
Cisco Certified Support Technician Cybersecurity (CCST)
Cisco · Issued Apr 2023
Cisco Certified Support Technician Networking (CCST)
Cisco · Issued Apr 2023
Device Configuration and Management
Certiport (Pearson VUE) · Issued Apr 2023
Network Security
Certiport (Pearson VUE) · Issued Apr 2023
Networking
Certiport (Pearson VUE) · Issued Apr 2023
Google IT Support Professional
Google · Issued Dec 2022
CompTIA IT Fundamentals (ITF+)
CompTIA · Issued Apr 2022
SKILLS
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Security Operations & Risk
Security Operations
Incident Response
Threat Analysis
Risk Management
Vulnerability Management
Security Documentation
Endpoint Security
Access Control
Forensic Analysis
Exterro FTK Toolkit
Leadership & Business Enablement
Executive Communication
IT/Security Briefings
Cross-Functional Collaboration
Stakeholder Support
Process Improvement
Knowledge Base Development
Customer-Focused Support
Business Continuity Mindset
Identity, Cloud & Microsoft Security
Microsoft Entra ID
Microsoft Azure
Intune
Microsoft 365 Admin Center
MFA Troubleshooting
IAM Practices
Networking & Infrastructure
Cisco Routing & Switching
Cisco Meraki
TCP/IP
VPN Troubleshooting
RADIUS / 802.1X
Network Troubleshooting
Wireshark
CLI Configuration
Endpoint & Enterprise Tools
ServiceNow
Group Policy
Active Directory
SCCM / MECM
LogMeIn Rescue
Windows Troubleshooting
Event Viewer
Patch Management
Imaging & Deployments
PrinterLogic
ManageEngine
Automation & Development
PowerShell
Python
Flask
SQL Foundations
HTML / Bootstrap
Nginx
Technical Documentation
ServiceNow Knowledge Base
HONORS & AWARDS
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3rd in the Nation - Server Administration Using Microsoft
Business Professionals of America · May 2024
1st in prelims, 3rd in finals.
1st in the State of Ohio - Server Administration Using Microsoft
Business Professionals of America · Mar 2024
Advanced to Nationals.
1st in the Nation - Network Administration Using Cisco
Business Professionals of America · Apr 2023
Placed 1st on prelims and 1st on hands-on finals.
CONTACT
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Let's Connect
Whether you're interested in cybersecurity, technology, business, or discussing potential opportunities, I'd be happy to connect.